Privacy Policy
Version Effective Date: November 27, 2025
We respect the privacy of our users and online visitors; and recognizes the importance of providing a secure environment for them. This Privacy Policy ("this policy", "policy") that explains how we collect, store, and use the information you provide us.
You acknowledge that you have read and understood this privacy policy. If you do not agree with this policy, you must not use our Services.
This privacy policy is an inseparable part of our Terms of Service provided.
1. What information do we collect about you
This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:
Information you provide us
- when you register for the Services (including your nominated nickname, or custom accounts and information we import from your connected social media account (Facebook, Google) in order to set up your profile, including your name as it appears on your social media profile and your profile picture);
- information you provide when seeking help from us such as your name, telephone number and records of the issues you experience;
- billing information, such as your name, payment card number and payment account details;
- transactional data: Information related to your orders, including order numbers, payment details, and transaction history;
- marketing data: Your preferences for receiving marketing communications and your engagement with those communications;
- Your email address, mailing addresses, location data.
Data we collect from third parties
- Data we receive if you link a third party tool with the Services (such as Facebook, Google)
- Demographic data (such as to determine the coarse location of your IP address)
- Data to fight fraud (such as click fraud in advertising)
- Data for advertising and analysis purposes, so we can provide you a better Service
Cookies
We use cookies and other similar technologies (e.g. web beacons, log files, scripts and eTags) ("Cookies") to enhance your experience using our Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionality. You have the option to permit installation of such Cookies or subsequently disable them. You may accept all cookies or refuse to accept all cookies by adjusting the relevant cookie retention function in your device. However, in the event of your refusal to install cookies, our Services may not be able to operate as designed.
2. How we use your personal information
We will use your information in the following ways:
| Personal Information | Use |
|---|---|
| Nickname | We use this information to create your Account for the Services in accordance with your request. |
| Social Connect Information (Facebook, Google) | We use this information to create your Account and share photos on Facebook at your request. |
| Generated Open ID | We generate this and use this to store your Service data with your profile. |
| IP Address | We use this information to improve our Services, including the functionality of the Services. |
| Chat Data | If you enable chat services (audio or text) then we will process such data in order to deliver your messages to other users. |
| Transaction Records | We use this information to maintain a record of your transaction history. |
| Customer Support Ticket ID | We use this information to improve our Services and provide troubleshooting. |
| Security-Related Information | We use this information for security and verification purposes, identify bugs, solve crashes and combat multiple account registrations. |
| Survey Information | We use this information to improve our Services. |
Contact, notification and communication
We may notify you about changes to our products or services. To communicate with you, including sending updates, information about the service and events. We may also send you marketing and promotional communications by email, telephone calls, SMS, or other equivalent forms of electronic communication.
Analyze, profile, and segment
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
3. Who do We Share Your Information With
We share your personal information with selected third parties in and outside your country, including:
- Other users: Social features are a core component of our Services. Other users may see your profile data, your activities on the Services and read the messages you have posted.
- Partners working for us: We have partners to perform Services for us. These partners process your data only at and according to our instructions.
- Other companies and public authorities: In order to combat fraud and illegal activity, we may exchange data with other companies and organizations.
- Related group companies: with whom we share your personal information to operate the Services.
- Law enforcement agencies, public authorities or other judicial bodies.
- A third party that acquires us: We will disclose information to a third party in the event that we sell or buy any business or undergo a merger.
4. How long do we retain your information
Personal Information is kept until the end of its life cycle (except if otherwise required to be retained by applicable law). When destroying personal information, measures will be taken to make the personal information irrecoverable or irreproducible, and electronic files which contain personal information will be deleted permanently using a technical method which makes the files irreproducible.
If you require us to destroy your personal information before the end of its life cycle, you can contact seaverse-legal@seaverse.ai, we will destroy your personal information in accordance with local laws.
5. How can I exercise my rights over my information
You have certain rights in relation to the personal information we hold about you. We must respond to a request by you to exercise those rights without undue delay and at least within one month.
Access
You have the right to access personal information we hold about you, how we use it, and who we share it with. If you believe we hold any other personal information about you, please email us at seaverse-legal@seaverse.ai
Portability
You have the right to receive a copy of certain personal information we process about you in a structured, commonly used and machine-readable format. You also have the right to request that we transfer that personal information to another party.
Correction
You have the right to correct any personal information held which is inaccurate. Please email us at seaverse-legal@seaverse.ai.
Erasure
You can delete your Account, or remove certain personal information, by logging into your Account. If there is any other personal information you believe we process that you would like us to erase, please email us at seaverse-legal@seaverse.ai.
Restriction of Processing to Storage Only
You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in certain circumstances.
Objection
You have the right to object to our processing of personal information about you by emailing us at seaverse-legal@seaverse.ai.
Announcements
We may from time to time send you announcements when we consider it necessary to do so (such as when we temporarily suspend the Services for maintenance, or security, privacy or administrative-related communications). You may not opt-out of these service-related announcements.
6. Information security
We have implemented administrative, physical and technical security measures that are designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. You should understand though that, despite our efforts, no security can be guaranteed as impenetrable.
7. Links to Sites and Service Operated by Others
Our Services may contain links to other sites, applications, and services. When you click a link to other sites from our Services, this policy does not apply to, and cannot control the activities on those other sites. We highly recommend that you read the privacy policy of any third party website you may be directed to before providing any personally identifiable information.
8. Changes
We may update this privacy policy from time to time. If we make material changes in the way we collect, use, retain or share your personal information, we will notify you by sending you an email at the last email address that you provided us, or by posting notice of the changes on the Services covered by this privacy policy. Your continued use of the Services will signify your acceptance of these changes.
9. International Transfer
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and we take steps to ensure adequate safeguards are in place to enable transfer of information and the use and disclosure of information about you, including personal information, as described in this Policy.
10. Contact
Questions, comments and requests regarding this policy are welcomed. Please contact us via email at seaverse-legal@seaverse.ai. Your email contents are advised to include: (i) your Account information; (ii) your contact information; (iii) a clear description of what you wish us to do, any attached documents to support your concerns are appreciated.